Photo Credit: Solen Feyissa - Unsplash
<aside> đź’ˇ Athena clients and their XPs should build a strong 1:1 relationship. Thus, clients are encouraged to provide their XPs full access to their professional and personal lives, delegating responsibility for crucial and time-sensitive tasks. One aspect where this is important is managing email inboxes. XPs must ensure that the most important items are dealt with so that nothing is missed, which is fundamental to earning reliability and trust.
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Athena clients lead very busy lives, and email is often their primary communication method. However, an email inbox can be both a blessing and a curse. While it enables people to stay connected wherever in the world, an overflowing inbox can cause stress for many, especially Athena clients.
To provide the best support possible for clients, Athena XPs must become experts at the email triage technique. “Triage” is normally used to designate degrees of urgency for treating patients. The same process can be applied to other tasks, including managing your client’s email inbox. As gatekeepers of their client’s email inbox, Athena XPs should always keep the flow of email under control, giving their clients peace of mind.
Triaging emails can enable clients to focus on their priorities and other time-sensitive matters. A client’s inbox can easily overflow after being neglected even for a day. You can provide the best inbox support for your client by learning the email triage methods detailed in this module.